Returns Procedure
As part of our efforts to minimise the environmental impact caused by ecommerce, we do not send out returns labels with every order. If you do wish to return all or part of your order then please email us at customerservices@jewelleryobsession.co.uk and we shall send you the necessary documents and labels.
Returns and Refunds Policy
Return shipment is free where the original order qualified for free delivery. Any order where delivery is charged then the return shipping will need to be paid by the customer.
Refunds should be requested within 30 days of the date of despatch.
We can only accept returns of earrings if the tamper-proof earring backs are still intact. However, as we do our utmost to uphold the highest hygiene standards, we cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been broken. This does not affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Please be aware that refunds for purchases made using 3rd party tender types (e.g. insurance cards) may not be possible on the same day. If this is the case, our customer service teams will advise you and keep you updated with progress.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases, you may not be able to return your goods if they are unwanted, but if you experience problems with your goods or order then please contact our customer service team.
By Request Items: Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, goods made by request may not be returned. We do not keep stock of these items and will raise an order through a supplier direct to you. In such cases, you may not be able to return your goods if they are unwanted, but if you experience problems with your goods or order then please contact our customer service team.
Please note: When processing your return, we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.